Event Organizers and Race Directors
Participant Management
- How do I move a participant from one team to another?
- How Do I Manually Add a Participant?
- What is the 'Deferral' check box and how do I use it?
- How do I edit participant information?
- How do I make a participant ANONYMOUS?
- How to Quickly Search and Edit Participant Information Using Participant Search
- How to Navigate Race Roster's Updated Participant List
- How to Understand the "Distance Travelled" Field in the Participant List
- How to view all participant info and export to file
- How to defer a participant
- How do I set/edit the information my participants are able to edit?
- How to make a participant inactive (cancel registration without a refund)
- How to turn a registration to a donation
- How do I initiate a participant transfer?
- Creating Thank you and Promoter messages
- How do I customize the public facing participant display?
- How do I process a full or partial refund?
- How to Create a Participant Dashboard Message
Financials
- How do I choose from existing payment profiles?
- What is the Canadian Cheque Payout Process?
- Business Entity Search
- How do I find the event payout / remittance reports?
- Where to find your disputes and chargebacks
- How do I create a new GBP payment profile?
- How do I create a new CAD payment profile?
- How to send an invoice
- 日本円(JPY)の支払いプロファイルの作成方法
- How Do I Add Funds and Top Up My Event Balance?
- How to create a USD payment profile
- Accepted Currencies on Race Roster
- Passing processing fees onto participants is not allowed in New Zealand
- What is the NZD Direct Deposit Payout Process?
- How to create an AUD payment profile
- How to understand my tax report's jurisdiction codes
- How do I edit/delete a payment profile?
- Passing processing fees onto participants is not allowed in Australia
- How to Import or Attach a Payment Profile to my Organization
- How to set up an AUD fundraising payment profile
- What are W9 submissions? (US Only)
- How to create a NZD Payment Profile
- What is the US Check Payout Process?
- What is the AUD Direct Deposit Payout Process?
- How to set up your Payment Profile for Canadian Direct Deposit
- How do I complete my W9 form?
- How to access your event's tax reports
- How do I run financial transaction reports?
- How to set up additional charges
- How to add tax settings (marketplace regions)
Marketing & Promotions
- How Can I Opt In to Race Roster Marketing Emails?
- How do I integrate Twilio with Race Roster?
- How to Set Up Google Analytics 4 on Race Roster
- How to create a tracking link
- How to allow participants and sponsors to submit cards to my digital engagement kits
- How Does the Referral Tool Work?
- Understanding Smart Links
- How to Set Up an AdRoll Pixel on Race Roster
- Which Pages on Race Roster Can Be Used with Tracking Links?
- How to set up the Social referral tool
- How to Set Up the Tracking Only Option for the Social Referral Tool
- How to Add a Facebook Pixel?
- How to Change the Default Language on a Digital Engagement Kit
- How to Create Digital Engagement Kits
- How to Set Up a TikTok Pixel on Race Roster
- How can I track the success of my promoters?
- Understanding Race Roster’s Brand Marketplace Add-on
Email Campaigns, MailChimp Integration
- How to understand my campaign metrics and recipient statuses
- Bulk email sender guidelines for the Race Roster email campaign tool (Part 2: Setup)
- Setting up a fundraising achievement campaign
- Why did Race Roster integrate with MailChimp?
- What are the two email campaign types?
- How do I resend a participant confirmation email?
- Test campaign emails
- Bulk email sender guidelines for the Race Roster email campaign tool (Part 1: Background information)
- How can I sync participant data from Race Roster to MailChimp lists?
- Creating a personalized campaign template
- Adding a sender for email campaigns
- How can I set up a delayed or scheduled campaign?
- How to create email campaign groups
- How can I manage and view my MailChimp Campaigns?
- View and manage campaign recipient list
- How do I set up an abandoned registration email campaign?
- What are merge tags? (Including a merge tag index)
- Creating an email campaign
- How to add unique checkin QR codes and scanner barcodes into an email campaign
Products
- How to configure products with bundles
- How to Refund Store Product Purchases
- How to Set Up Price Increases/Decreases on Product Options
- How to Configure the Participant Store
- How to add tax to your products
- How can I export my product (swag and merchandise) order?
- Create a Product Using Products
- How do I edit a product for a race participant?
- How do I upload a picture of my t-shirt or product?
- How to enable the Race Roster Refund Protection Program on my event
- How Do I Configure Product Visibility and Availability Settings?
Team Management and Settings
- How do I create questions specific to a team category
- What does it mean to allow team creation without event registration?
- How do I set up team category discounts?
- Why might I only add team category to specific sub-events?
- How do I change a Team Leader or update Team Members?
- How to Allow Participants to Select Multiple Team Segments in Registration
- What does it mean to allow public to join existing teams?
- How do I set up and configure teams?
- How do I set a limit on the number of teams?
- What is a team category?
- How do I make teams mandatory?
- How do I restrict registrants in sub-events from creating or joining a team?
- How do I set an alternate registration close date for teams?
- How do I ensure team captains can view and export their team member data?
- How to Edit or Re-Assign Participant Multi-Pick Segment Selections
- How do I set up relay teams with a minimum and maximum number of participants?
Onsite App
- How to customize the Check in modal
- How do we check in participants at packet pick up?
- How to setup a Payment Pad
- How to Login to Your Onsite Devices
- How do I set up electronic devices for packet pick up, onsite registration, and check in?
- How to Set Up Waiver Signature During Check In
- How can my volunteers login to the onsite app?
- Tips for configuring volunteer onsite devices
- Quick Check In for the Onsite App
- How to set up onsite check in
- Can you provide me with more information on Stripe Terminals?
- How to Check Runners In Using Mobile QR Code Scanning
- How to set up onsite registration
- How do my staff and volunteers sign in to the Onsite App?
- What barcode scanner is compatible with the onsite check in application?
- How to set up onsite pricing
Registration Questions
- How to create a hidden/internal question
- How to Input Hyperlinks in Registration Question and Product Descriptions
- How to customize the gender/sex registration question
- How to Create a Custom Registration Question
- How to add a start and end date to a registration question
- How to allow participants to upload a file/photo when answering a registration question
- Creating a custom registration question with up to 8 gender-encompassing terms
- How to set up and manage start groups for my event participants
- How to set up validation questions
Fundraising Settings and Receipts
- Enable participant fundraising
- Add fundraising partners (name, logo, goal, pledging) to my event page
- How do I turn on charity achievements/badges on my fundraising event?
- Fundraising coordinator permissions
- Fundraising Widgets
- Using the top it off donation feature
- How do I turn on fundraising leaderboards on my event page?
- Customizing the order and visibility of your Fundraising Organizations
- Using Fundraiser List (BETA)
- Edit manual/offline donations and manage donation report
- How do I close the Fundraising/Donate Now feature?
- How to Set Up Charities on Race Roster Through Grassrootz
- How to allow each registrant to donate during registration
Promo Codes, Discounts, and Gifting Codes
- How do I create promo or discount codes?
- How to set up 2 for 1 and family group discounts
- How to set up an age discount for my event
- How to Create Promo Codes for Products in Registration
- How to Setup Registration Codes for Groups With Pay Later/Invoicing Options
- How do I set up general discounts for my event?
- How do I set up group discounts for my event?
- How to set up organizational promo codes
Virtual
- How to configure your event for participants to book time slots for packet pick ups
- How to set up the Virtual Event Toolkit and manage your results
- How to set up Virtual Team Relays
- How to add splits and segments to your virtual event
- How to email your participants about the Virtual Toolkit and results link
- How to Set Up Audio Cues
- How to create a Virtual Challenge
Results
Access codes
Director Access and Settings
- Customizing metric pages
- How Do I Add Additional Staff Members to My Organization?
- How do I change or restrict event organizer permissions?
- Sub-Event Metrics
- Demographic Metrics
- Registration questions metrics
- How do I set director email notifications for staff and committee members?
- How do I give my event committee (staff, timer, partners, volunteers) access to Race Roster?
- How do I remove a director from the access list?
Pricing
- How to set up block pricing
- How to set up fixed pricing
- Understanding the Single Prominent Pricing tab
- Single Prominent Pricing: tips for displaying price breakdowns to participants
- How do I edit pricing for my event?
- How to set up scheduled pricing
- Understanding the Single Prominent Pricing tab (Oceania events)
Event Page Settings
Your Dashboard
- How to Navigate Across my Organizations on Race Roster
- How to add Bookmarks to your Homepage
- Signing in to Race Roster and accessing dashboards
- How to duplicate a registration page
- How do I edit the sections I see on my Event Organizer dashboard?
- How to Import My Existing Events on Race Roster Into My Organization
- How do I reset my lost password?
- Why are my dashboard financial and registration numbers skewed?
- How Do I Set Up Participant Limits On My Event?
- How to Enable the USAT Integration on My Event
- How do I set a default Dashboard?
- How can I make use of the Participant density map?
- How to use the Events Overview page
Sub-events
Other FAQs
Volunteers
Create, Edit or Take Your Event Live
- Why is my Facebook link not displaying properly on my event details page?
- How to set up line items
- How to create an event page
- How do I add a logo and banner image to my event page? (Recommended image sizes and dimensions)
- How do I set up my page to be bilingual?
- How do I hyperlink text on my event page?
- Understanding the different event statuses
- How do I create or add an existing Payment Profile?
- How do I make my event private?
- How to configure automated online transfers
- How to Create a Series Page on Race Roster
- How to add tax settings (non-marketplace regions)
- Why is my Twitter account not linking to my event page?
- How to enable gifting
- Tips for taking an event live
- How do I close registration for my event?
- How to take an event live