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How to set or edit system email notifications for staff on an event

Race Roster can send automated email notifications pertaining to the event cycle. For example, an event staff member may want to be notified whenever there is a new registration, team or volunteer, or when a transaction dispute is filed. To adjust these settings for staff, read the article below.

Before you edit the email notification settings of a fellow event organizer or associate, that person must be granted access to your Race Roster event dashboard. Adding a new organizer is outlined in our other article, How to grant staff access for an event.

Event organizer email notification settings can be made custom when you first grant them access. Alternatively, their email settings can be updated anytime by following the steps below.

1. Go your user account events overview, locate the correct event, and click "View dashboard".

2. Once inside the specific event dashboard, select Management > Staff access from the lefthand menu.

3. From the staff accees table, Slide your mouse to the right of the Event Organizer name and click Edit, this will open up 130+ options in a checkbox format, scroll to the bottom section of these options to where you see Email Settings

For each Organizer, check the boxes adjacent to the topics of emails they wish to receive i.e Registration, New Team, Volunteer Sign Up, Support Request

If the Director is receiving too many emails, login in, follow the steps above and deselect boxes adjacent to the topics of emails they wish to stop receiving

Scroll down and hit Save before navigating to another page

Note: The organizer will not be sent a notification that their email notification settings have changed. We recommend communicating that with them directly, as applicable.

 

If further assistance is required when assigning staff access, you may contact Race Roster support (director@raceroster.com or director@raceroster.com.au) for guidance.