---
title: How do I process a full or partial refund?
description: Race Roster Knowledge Base
---
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1. [Race Roster Knowledge Base](https://help.raceroster.com/en-us/knowledge-base?hsLang=en-us)
2. [Event Organizers and Race Directors](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us)
3. [Participant Management](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#participant-management)
February 23, 2026
# How do I process a full or partial refund?
1\. Login to your [dashboard](https://hubspot.raceroster.com/en-us/knowledge-base/signing-in-to-race-roster-and-accessing-dashboards?hsLang=en-us) as an Event Organizer and navigate to the left of your screen, select **Management \> Participants** followed by **Participant List** and thencustomize the fields you want to see, click **View Results**
2\. Use the search bar above the results to type in the participant's name or email to find their original registration transaction
3\. Click **edit**on the right side of the participant's registration details
4\. A modal will appear with the participant's info, on the lefthand side of the menu, click **Issue A Refund**
5\. Now you will be taken to a refund page similar to the image below, here you decide:
- Is this a full refund? if yes, click **total refund**
- Is this a partial refund? if yes, click **partial refund** and change the amount in the box that reads **amount**
- Would you like to remove this person from the active list? this way they won't appear for bibs/shirts
- Would you like to return any line items such as tax? (example below is not returning tax)
- In the light red section, you can then decide whether or not to refund the admin processing fee, in most cases we recommend you do not refund it as this was the cost to process the original transaction
6\. After tailoring the refund to the unique circumstance of this participant you can now review the refund total from the righthand side of the page.
7\. Ready to go? click **refund** in the bottom righthand corner of the page and a pop up will appear to verify your decision to refund
8\. If you chose to have Race Roster issue the refund directly an email is sent to the participant and a refund will be applied to the credit card they used for registration within 5-7 business days
### **Pro Tip**
We recommend using the **Additional Details** tool under your **Event Settings** to clearly outline a refund and cancellation policy for your event participants. Most endurance events do not offer full refunds, especially on admin or processing fees paid during the initial registration.
See our [Manage Participants](https://support.raceroster.com/hc/en-us/sections/202171863-Manage-Participants) section for more articles on modifying your athlete's registration information.
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