---
title: Why are referrals missing from my promoter dashboard?
description: Why are referrals missing from my dashboard?
---
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May 13, 2026
# Why are referrals missing from my promoter dashboard?
## Why are referrals missing from my promoter dashboard?
So you're promoting events and don't see the expected number of referrals on your [**promoter dashboard**](https://raceroster.com/dashboard/promoters). You've talked to friends and family and they have guaranteed that they registered, but they are not listed on your dashboard as referrals. How can this happen?
For referrals to be properly recorded and credited to your user account, **your family and friends must use the unique referral link.**
Your unique referral link can be found in the Promoter Dashboard. From there, you can share it accordingly. Make sure that:
- you sign into the the correct Race Roster user account (with more than one account, you may be sharing multiple referral links)
- you adjust the date range to reflect the registration window
- your contacts use that link to register for the event (not other links such as team join links, sub-event smart links, access code links, *etc*)
By using the **unique referral link**, Race Roster automates the process of associating referred registrations to your promoter account. For more information about promoter and referrals, read our other articles:
- [**Understanding the promoter dashboard**](https://help.raceroster.com/en-us/knowledge-base/what-is-a-promoter-dashboard?hsLang=en-us)
- **[How to become a promoter](https://help.raceroster.com/en-us/knowledge-base/how-to-become-a-promoter?hsLang=en-us)**
- [Event Organizers and Race Directors](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#main-content)
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- [Marketing & Promotions](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#marketing-promotions)
- [Email Campaigns, MailChimp Integration](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#email-campaigns-mailchimp-integration)
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- [Team Management and Settings](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#team-management-and-settings)
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- [Promo Codes, Discounts, and Gifting Codes](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#promo-codes-discounts-and-gifting-codes)
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- [Waivers](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#waivers)
- [Reports](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#reports)
- [Participants and Fundraisers](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#main-content)
- [Participant FAQs](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#participant-faqs)
- [Fundraising](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#fundraising)
- [Gift Registrations](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#gift-registrations)
- [Sign In and Manage Registration](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#sign-in-and-manage-registration)
- [Transfer Registration](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#transfer-registration)
- [Access Codes](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#access-codes)
- [Teams](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#teams)
- [Security & Compliance](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#security-compliance)
- [Promo Codes](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#promo-codes)
- [Race Roster CRM](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#main-content)
- [Organizations](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#organizations)
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- [Reporting](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#reporting)
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- [Resources](https://help.raceroster.com/en-us/knowledge-base/fundraising-coordinators?hsLang=en-us#resources)
- [Participant and Team Fundraising](https://help.raceroster.com/en-us/knowledge-base/fundraising-coordinators?hsLang=en-us#participant-and-team-fundraising)
- [Reporting](https://help.raceroster.com/en-us/knowledge-base/fundraising-coordinators?hsLang=en-us#reporting)
- [Timers](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#main-content)
- [Account settings](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#account-settings)
- [Results](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#results)
- [Timing Tools](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#timing-tools)
- [Bib Assignment](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#bib-assignment)
- [Participant Data and Reports](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#participant-data-and-reports)
- [The ASICS Runkeeper™ app](https://help.raceroster.com/en-us/knowledge-base/the-asics-runkeeper-app?hsLang=en-us#main-content)
- [The ASICS Runkeeper™ app](https://help.raceroster.com/en-us/knowledge-base/the-asics-runkeeper-app?hsLang=en-us#the-asics-runkeeper-app)
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