---
title: Understanding Net Revenue in CRM
description: Learn how net revenue is calculated in Race Roster CRM reports, including which transactions, fees, refunds, and other amounts are included.
---
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1. [Race Roster Knowledge Base](https://help.raceroster.com/en-us/knowledge-base?hsLang=en-us)
2. [Race Roster CRM](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us)
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August 13, 2026
# Understanding Net Revenue in CRM
**Net revenue** in **Race Roster CRM** represents the revenue attributed to an event organizer after applicable refunds and payment processing fees are deducted. It provides an estimate of the amount added to the organizer's event balance rather than the total amount charged to participants.
---
### Understand what is included in net revenue
Net revenue includes the following amounts collected through an event:
- Registration fees
- Optional and mandatory product purchases
- Gift purchases
- Shipping fees charged to participants
- Additional charges or line items added to an order
- Taxes configured and retained by the event organizer
- Invoice payments
- Registration transfer fees retained by the event
- Event balance top-ups
---
### Understand what is deducted from net revenue
The following amounts are deducted when calculating net revenue:
- Refunds
- Payment processing fees
- Promoter earnings
Promoter earnings are deducted because the promoter's share of a transaction is not revenue retained by the event organizer.
---
### Understand what is not included in net revenue
The following amounts are tracked separately and are not included in the net revenue calculation:
- Donations and fundraising revenue
- Applicable sales tax collected from participants and remitted rather than retained by the event organizer
Donations and fundraising are reported separately from event revenue.
---
### Understand why the report uses net revenue
Net revenue reflects the event organizer's revenue after refunds and payment processing fees have been removed. This provides a closer representation of the amount added to the organizer's event balance than the total amount initially charged to participants.
If additional assistance is required, please contact [Race Roster Support](mailto:director@raceroster.com).
- [Event Organizers and Race Directors](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#main-content)
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- [The ASICS Runkeeper™ app](https://help.raceroster.com/en-us/knowledge-base/the-asics-runkeeper-app?hsLang=en-us#main-content)
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