---
title: Questions about the Event
description: Event logistics inquiries
---
[Skip to content](https://help.raceroster.com/en-us/knowledge-base/questions-about-the-event-logistics-parking-and-more#main-content)
[Submit a knowledge article idea](https://help.raceroster.com/en-us/knowledge-base/kb-tickets/new?hsLang=en-us)
Open main navigation
Close main navigation
- [Submit a knowledge article idea](https://help.raceroster.com/en-us/knowledge-base/kb-tickets/new)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Race Roster Knowledge Base](https://help.raceroster.com/en-us/knowledge-base?hsLang=en-us)
2. [Participants and Fundraisers](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us)
3. [Participant FAQs](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#participant-faqs)
April 29, 2026
# Questions about the Event
## Parking, course access, refund requests and more!
### Refund Requests
**Did you purchase Refund Protection**? You can submit your refund request [here](https://requestmyrefund.com/enhancedrefundprogram/refund). More information about managing your Refund Protection can be found [here](https://help.raceroster.com/en-us/knowledge-base/managing-my-race-roster-registration-refund-protection?hsLang=en-us).
**If you did not purchase Refund Protection, or if the event you registered for did not offer it**, refund requests may be submitted to the event organizer.
### Other questions about the event
- Parking/Course access
- Participation with a stroller, earbuds/headphones,
- Packet/Race Kit Pick up or Shipping
- Event start time/location
- Course time limit
- Bib number look up
- Requesting a discount or access code
- Question about results or photos inquiry
- ***Or anything else that is related to the event specifically!***
---
Please head to your [Participant Dashboard](https://raceroster.com/dashboard/participants), or utilize any public search engine (ie/ Google), to locate the e**vent website**. From there, you should be able to find the answer to your question on the **event website** or **FAQs**. You can also contact them directly though their **contact form** or **support email**.
Alternatively, you can reply directly to your registration confirmation email to contact the event organizer.
- [Event Organizers and Race Directors](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#main-content)
- [Participant Management](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#participant-management)
- [Financials](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#financials)
- [Marketing & Promotions](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#marketing-promotions)
- [Email Campaigns, MailChimp Integration](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#email-campaigns-mailchimp-integration)
- [Products](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#products)
- [Team Management and Settings](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#team-management-and-settings)
- [Onsite App](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#onsite-app)
- [Registration Questions](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#registration-questions)
- [Fundraising Settings and Receipts](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#fundraising-settings-and-receipts)
- [Promo Codes, Discounts, and Gifting Codes](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#promo-codes-discounts-and-gifting-codes)
- [Virtual](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#virtual)
- [Results](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#results)
- [Access codes](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#access-codes)
- [Director Access and Settings](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#director-access-and-settings)
- [Pricing](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#pricing)
- [Event Page Settings](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#event-page-settings)
- [Your Dashboard](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#your-dashboard)
- [Sub-events](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#sub-events)
- [Other FAQs](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#other-faqs)
- [Volunteers](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#volunteers)
- [Create, Edit or Take Your Event Live](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#create-edit-or-take-your-event-live)
- [Waivers](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#waivers)
- [Reports](https://help.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#reports)
- [Participants and Fundraisers](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#main-content)
- [Participant FAQs](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#participant-faqs)
- [Fundraising](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#fundraising)
- [Gift Registrations](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#gift-registrations)
- [Sign In and Manage Registration](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#sign-in-and-manage-registration)
- [Transfer Registration](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#transfer-registration)
- [Access Codes](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#access-codes)
- [Teams](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#teams)
- [Security & Compliance](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#security-compliance)
- [Promo Codes](https://help.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#promo-codes)
- [Race Roster CRM](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#main-content)
- [Organizations](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#organizations)
- [Contact Management and Validation Lists](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#contact-management-and-validation-lists)
- [Reporting](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#reporting)
- [Events and Event Groups](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#events-and-event-groups)
- [Campaigns and Marketing](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#campaigns-and-marketing)
- [Non-profit Organizations](https://help.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#non-profit-organizations)
- [Fundraising Coordinators](https://help.raceroster.com/en-us/knowledge-base/fundraising-coordinators?hsLang=en-us#main-content)
- [Resources](https://help.raceroster.com/en-us/knowledge-base/fundraising-coordinators?hsLang=en-us#resources)
- [Participant and Team Fundraising](https://help.raceroster.com/en-us/knowledge-base/fundraising-coordinators?hsLang=en-us#participant-and-team-fundraising)
- [Reporting](https://help.raceroster.com/en-us/knowledge-base/fundraising-coordinators?hsLang=en-us#reporting)
- [Timers](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#main-content)
- [Account settings](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#account-settings)
- [Results](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#results)
- [Timing Tools](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#timing-tools)
- [Bib Assignment](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#bib-assignment)
- [Participant Data and Reports](https://help.raceroster.com/en-us/knowledge-base/timers?hsLang=en-us#participant-data-and-reports)
- [The ASICS Runkeeper™ app](https://help.raceroster.com/en-us/knowledge-base/the-asics-runkeeper-app?hsLang=en-us#main-content)
- [The ASICS Runkeeper™ app](https://help.raceroster.com/en-us/knowledge-base/the-asics-runkeeper-app?hsLang=en-us#the-asics-runkeeper-app)
[](https://raceroster.com)
Copyright © 2026, Race Roster