Managing my subscription status to Race Roster and event emails

By registering for events using Race Roster and agreeing to the terms and conditions of each transaction, you are allowing us as well as the event organizers to reach out with certain email notifications powered by our platform. Below, we outline the types of emails you may receive and explain the process by which you may unsubscribe, when applicable.

Please note: With your consent, event organizers may additionally reach out to you using their in-house email managers, SMS messaging systems, or third party platforms such as Mailchimp and Zapier. Such notifications fall outside the scope of this article. Please reach out to the event organizer should you have questions on those topics.

System emails from events

System emails from events are typically one-time notifications. They serve to indicate that a transaction of funds and/or data has occurred, or needs to occur. As they are an essential element of delivering our services here at Race Roster, they do not feature subscription settings.

Subscription rule

• Cannot unsubscribe

* Issuing or receiving a (bib) transfer registration? Please note both our nomenclature for email subject lines and the domain: https://raceroster.com

Transfers occurring on the Race Roster platform are never sent by a third party nor request for payment outside of Race Roster. If you have received a transfer request and are unsure of the sender or web link domains, please contact us at 1-855-969-5515 or forward the email to support@raceroster.com with your questions.

Courtesy emails from Race Roster

Courtesy emails from Race Roster serve to inform you that a transaction of funds or data has been completed by someone else, related to your own registrations. For example, you may be a team captain/member or a peer-to-peer fundraiser, needing to be informed of an action that has taken place relative to your team or fundraising campaign. In addition, you may be a non-registered user, receiving an invitation/request from someone who is registered pertaining to an event.

Subscription rule

• Subscription settings available

Subscription settings

To stop receiving courtesy emails from Race Roster, for all events, click the "Unsubscribe" link at the bottom of the email you receive. Now, from the subscription settings page, select "Unsubscribe from all event level notifications sent from Race Roster." Finally, click the blue "Unsubscribe me" button. See screenshot below.

To re-subscribe to these emails, email support@raceroster.com with your written consent for subscription:

I consent to be resubscribed to courtesy email communications from Race Roster, [Event name] and future events I register for.

Transactional emails from events

Transactional emails from events communicate logistical information such as packet pick-up details, QR or bar codes for check-in, instructions for successful fundraising or virtual result submission, volunteer tasks, etc. They may also confirm your registration, donation, fundraising goal achievement, or other actions or milestones. They are part of delivering the service promised upon during the transaction. As such, they do not feature subscription settings. 

Subscription rule

• Cannot unsubscribe

Promotional emails from events

Promotional emails from events constitute marketing by seeking new, unsolicited transactions or communicating information beyond the strictly necessary. Announcing a registration launch, warning about an upcoming price increase, promoting a third party's limited time offer, prompting for event merchandise purchases, periodicals and newsletters---all such communications are considered promotional emails.

Sender examplesSubscription rule

• Subscription settings available

Subscription settings

To stop receiving promotional emails from events, on a per-event basis, click the "Unsubscribe" link at the bottom of the email. Then, from the subscription settings page, select "Unsubscribe from all promotional and marketing emails sent from therunner@raceroster.com on behalf of the event." Finally, click the blue "Unsubscribe me" button. See screenshot below.

To re-subscribe to these emails, email support@raceroster.com with your written consent for subscription:

I consent to be resubscribed to promotional communications from Race Roster and [Event name].

System emails from Race Roster

Subscription rule

• Cannot unsubscribe

System emails from Race Roster are part of delivering the service promised upon by opening a user account and taking account-related actions such as a password reset, payment profile creation, email sender creation, and promoter dashboard activation. As such, they do not feature unsubscribe settings. You may find the following resources helpful:

• Why do I need a Race Roster account?
• Consumer rights request

Questions about unsubscribing from organization emails? Visit our article Managing my subscription status to organization emails.